Oh no! Your windshield was broken on the way to work today…now what?

You called your insurance company about a cracked windshield and before you could finish explaining the damage, they were already telling you to call Safelite. Maybe they even transferred you directly. It felt less like a recommendation and more like an instruction.

Here's what they probably didn't tell you: you don't have to use Safelite. You have the right to choose any auto glass shop you trust — such as New Hampshire’s own Granite State Glass. Let's break down why this happens and what it means for you…

 Why make Granite State Glass your first call?

Well, first and foremost because you can reach Granite State Glass on the phone. Other massive auto glass companies no longer pick up the phone making online communication the only manner which you can reach them.
Our Customer Care Agents will gather the details of your vehicle and the glass part needed. Then we will place a 3-way call to your insurance with you and Granite State Glass on the phone. Details of your repair/replacement will be shared, coverage will be confirmed and you choose the date, time and location that work best for you. Once your repair/replacement is completed, Granite State Glass will submit the necessary insurance paperwork directly to your insurance company.

That’s great Granite State Glass can direct bill my insurance company but why should I choose GSG over a national chain?

After your auto glass replacement at Granite State Glass you will get “Free In-Shop Chip Repairs” for as long as you own your vehicle at any Granite State Glass location! That is a $125 value anytime you need a chip repair. Combined with our team of Certified Auto Glass Technicians and 15 locations throughout northern New England Granite State Glass has the skill, efficiency and warranty to get you back on the road fast.

Why does my insurance company push Safelite?

Safelite isn't just an auto glass company — through its affiliate, Safelite Solutions, it actually administers auto glass claims programs for well over 100 insurance companies nationwide. In many cases, when you call the number on your insurance card to file a glass claim, that call is quietly routed directly to Safelite.

Do I have to use Safelite if I am using my insurance to pay for a windshield replacement?

Absolutely not. State law allows insureds to select the glass company of their choice to repair or replace your auto glass. Just let Safelite know “I’d like to use Granite State Glass.”

What exactly is “steering”?

Steering is the practice of a network directing insureds toward a specific provider, often times Safelite— this occurs through insurance company apps and also through three-way calls that include Safelite Solutions, automotive glass shops and potential customers. Here are a few examples of steering below…

“Granite State Glass is not an approved vendor.”
False. Granite State Glass is approved by all insurance companies and has agreed to pricing, workmanship and warranty parameters with Safelite Solutions, Lynx and other networks.

“The insured will be responsible for any charges over and above the negotiated rates with the insurance company.”
False. Granite State Glass is a member of all insurance networks and has contractually agreed to all pricing, workmanship and warranty requirements set forth by the networks.

“Granite State Glass cannot recalibrate your vehicle’s ADAS (Advanced Driver Assistance Systems) after the windshield is replaced.”
False. All Granite State Glass locations have Certified Recalibration Technicians on staff and the latest ADAS equipment to recalibrate your vehicle’s ADAS capabilities.

The Bottom Line: Your insurance company steering you toward Safelite or other networks is about their convenience and cost management — not your best outcome. You pay your premiums. You get to choose where your vehicle gets repaired. Choose Granite State Glass for the best service, certified technicians and Free In-Shop Chip Repairs after your installation.