Residential Customer Feedback

I had the pleasure of meeting Bob Knapp, CEI, today. He installed a Phantom Screen Door for me that I purchased from Lowe's, Bedford. The purpose of this e-mail is to express my complete satisfaction with the service that I received from Bob. He is a true professional in all aspects of his trade. He provided "above and beyond" customer service for me and my wife.

We are in a condo association with a total of 90 units and you can be assured that I will spread the word about Granite State Glass for both Phantom Screen Doors and any glass needs. As a retired JCPenney management associate, I welcome this opportunity to compliment an individual like Bob Knapp. Please convey a final "thank you" to him.
RP; Bedford, NH

I wanted to let you know how much I love my new windows and door. Jeremy and Alex did a great job. Both are very personable and professional young men. I was very impressed with their abilities and how well they cleaned up. I made the right choice choosing Granite State Glass.
JL; Canterbury, NH

I want to express our thanks and complete satisfaction for the purchase and installation of our new Harvey Vinyl Replacement Windows. From start to finish this has been an outstanding experience. Dave, Jeremy, and Rick were exceptional every step of the way!
BH; Contoocook, NH

First class group of people. Give them an A+
BP; Weare, NH

Everyone was professional and extremely competent! Excellent work!
PS; Hudson, NH

We cannot tell you how happy we are with the windows! Your guys were awesome, efficient and we hardly knew you were here! Thank you and we will not hesitate to spread your name.
AT; Contoocook, NH

Sales and service were great, installation was excellent. One happy customer!
MS; New London, NH

Extremely professional. Being treated as a person and not just a wallet is a service I like.
DH; Warner, NH

Granite State Glass’ professionalism and timeliness were an asset on our project.
QJ; New Ipswich, NH

Mike did an outstanding job! Very professional and courteous, took the time to explain my concerns. Office staff also great. Will use again and recommend to others!
VH; Londonderry, NH

Best service I’ve experienced in awhile. Top notch. Thank you.
SA; Lebanon, NH

Awesome work. We have received so many comments. Told them to call you!
MW; Waterbury, VT

Excellent service. The shower door looks great.
DR; Glen, NH

I truly appreciate doing business with Granite State. Will recommend highly.
MM; Bow, NH

The windows are awesome, the install was fantastic. Guys were great, done in November. Fuel savings is incredible. You guys are the best.
DH; Concord, NH

We are very happy with our windows and found working with everyone to be a pleasure.
SD; Atkinson, NH

Ken was very polite and professional. He represents your company well.
BR: Belmont, NH

Today we had Henry and Shaun at our house. They were scheduled to arrive at 8:30 and arrived at 8:32. They brought their tools into our breezeway and then put on blue booties every time they had to go into the house. When they had to go out to their truck, they removed the booties and then put them back on when they came back into the house.

I have to say that they were very professional in everything they did. They cleaned up after the job was done and handled themselves well throughout. They also made sure everything was done just the way we wanted.

I have worked in the trades for 28 years. I have to say that I never worked with anyone that handled themselves any better. Thank you for a job well done.
DM; Laconia, NH

Very friendly and professional. Their work was first class.
SK; Moultonboro, NH

The work was performed professionally and very neatly. Will recommend you.
TS; Hooksett, NH

They did an outstanding job installing our windows. They were very professional and conformed to our wishes along the way. I will recommend GSG to anyone wishing a top notch job.
TF; Alton Bay, NH

I love my new windows, I could not ask anything more from sales person, installer, or office. Thank you very much.
DG; Intervale, NH

We were very pleased with the work done! Artie did a great job on the window wrap!
NB; Lincoln, NH

We are very satisfied with service and windows-much better!
NM; Laconia, NH

Two super em,ployees. You’re lucky to have them!
DN; Laconia, NH

They went above and beyond what was expected.
DW; Wakefield, NH

Awesome business to work with courteous & professional!
ES; Milton, NH

The product installed is exactly what we wanted. The staff is excellent. Excelled in all aspects.
MW; Grafton, NH

The installers attention to detail was very much appreciated-he cleaned the windows as well as the area. I was impressed.
JD; Manchester, NH

Wonderful service, polite young men-hard workers.
PM; Hillsborough, NH

We couldn’t have had a more professional crew who did superb work.
JM; Bow, NH

Very impressed with great job, Neat and clean-will recommend to others.
RF; Newbury, NH

Just a quick note to say thanks to your staff for the professional way in which they handled the replacement window project at our home. From the salesman to the installers, everything was handled professionally, and everything was done correctly from the start. Your installer Art is a true craftsman and is an excellent reflection of your company’s commitment to customer satisfaction. I would never hesitate to recommend Granite State Glass in the future.
GQ; Concord, NH

Art and his helper recently installe12 windows at my home in Manchester. These were Comfort Plus windows with exterior metal wraps. They came on time, were courteous and respectful coming in and out of the house through the whole process, and the windows looked cleaner than any I’ve cleaned in my life. The installation was professional grade with the touch only a caring homeowner would give. They truly treated our house like their own. I would recommend Granite State Glass, Harvey windows, and especially Art to anyone!
ML; Manchester, NH

Thank you for the wonderful job Tom and Bob did on our shower glass installation. Tom and Bob were careful and paid sincere attention to detail in the installation. They did a spectacular job cleaning up after their work and I thank them for that. They were personable, professional, and respectful in all aspects of their work performed for us. Tom and Bob are valuable assets to the fine reputation of Granite State Glass and I will surely recommend your company to my friends and clients.
KB; Temple, NH

We have been wanting to install new windows in 4 of our motel rooms. We did a lot of pricing and comparing of quality for a couple of years. When we called your company the salesman was very helpful and informative and best of all we felt we were getting the fairest price. We had six windows installed in September and we are very happy with our choice. They were installed on the date we asked for and the gentleman that put them in did a great job. They look and work even better.

Thank you again for the great customer service and please let the salesman and installer know that they are doing a great job and that your customers appreciate everything they do,
DG; Intervale, NH

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About Us

For over 40 years, Granite State Glass has been serving the glass needs of Northern New England. With twelve locations in New Hampshire and two in Vermont, Granite State Glass is dedicated to serving their customers' needs in a safe, timely and professional manner. Granite State Glass is the choice for people who understand the value of integrity and professionalism for their auto, home, or commercial glass needs. We look forward to the opportunity to earn your business.


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